Veterans Support Officer (Settlement) GVAC Clerk

Veterans Support Officer (Settlement) GVAC (Pokhara) (E1 – Internal and External)

British Gurkhas Nepal (BGN), UK Ministry of Defence

Apply before: 14 April 2025

Ref No: 98 Issued dates: 31 March 2025

Contents:

Location

About the job

Benefits

Things you need to know

Apply and further information

Location:

HQ BGN

British Gurkhas Nepal (Pokhara)

Nepal

No. of Vacancies: 1

About the job:

Introduction:

The postholder is responsible in assisting Gurkha veterans and their eligible dependants in Gurkha Veterans’ Advice Centre (GVAC) Pokhara’s area of responsibility in processing UK settlement applications and providing them with factual information on settlement & welfare provisions available in the UK.

In BGN, our civilians underpin and facilitate our ability to recruit Gurkhas into the British Army, deliver post-retirement administrative services and provide welfare services to their families and them.  We believe your unique experiences, view and understanding of the world could provide a vital perspective and contribution to our work.

We recognise that great minds do not think alike and are striving to increase our diversity representation at all levels.  As an equal opportunities employer we hire, train and promote people based on merit and inspire to create an inclusive workplace free of discrimination.

All job adverts in BGN are subject to fair and open competition.

This position is advertised at 37 hours per week.

Job description:

• Be the Subject Mater Expert on all things Gurkha Settlement and provision of welfare services in the UK.
• Deliver 1:1 session in filling up of Visa Applications and other associated forms.
• Verification of required documents submitted by Gurkha veterans and their eligible dependants.
• Respond to e-mail and telephone enquiries from customers as well as from stakeholder partners.
• Manage of appointments with Visa Facilitation Services (VFS) and International Organisation for Migration (IOM) for the Gurkha veterans.
• Any other duties as directed by Line Manager.

What you will be doing:

Responsibilities:

• Provide factual information to Gurkha veterans on visa processes.
• Assist Veterans on State Pension applications.
• Keeping Statistics of queries/visits/applications received.
• Liaise with stakeholder partners e.g. Records Office, Gurkha Settlement Office, Area Welfare Centres, Gurkha Welfare Advice Centres UK, VSF and other GVACs as necessary.
• Support EO GVAC in his/her tasks, including deputising for him/her when required.
• Stand in for other VSOs within GVAC Pokhara as necessary.
• Taking reasonable care for own health and safety at work, and for any others in the workplace.
• Any other tasks commensurate with the grade.
• Any other duties as directed by Line Manager.

You will be an individual with energy, enthusiasm and experience who will relish the opportunity of working in BGN and thrive in a challenging environment. The Veteran Support Officer (Settlement) follows the instruction given by the Line Manager, adhere to job description for guidance and contribute diligently towards the team. The individual must be able to demonstrate the behaviours which is available as a link below.

You must have:

• Excellent written/ spoken English and Nepali language skills.
• Excellent IT knowledge using MS Office tools (Including Outlook, Excel & Word)
• Very good knowledge of Nepali identity documentation and Knowledge of Gurkha Settlement is preferable for this role to deliver the job responsibility effectively and efficiently.
• Individuals with college education +2 (at least) and exposure to IT working culture with established organisation are encouraged to apply for this job.

Behaviours:

We will assess you against these behaviours during the selection process: Click the link for details.

Success Profiles

• Managing a Quality Service
• Changing and Improving.
• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace.

Benefits & Working Environment:

• Salary 95,534.00 NPR per month (Permanent).
• Gratuity after completing three years of service.
• Dashain Bonus & Retirement Funds (EPF & CIT).
• Annual leave 25 days and public holidays 10 days.
• 100% reimbursement of medical expenses for the employee and limited reimbursement for immediate family members (spouse and children).
• Child allowance of NPR 3,000.00 per child up to 18 years.
• Please be advised that the Department is conducting a review of all terms and conditions and pay-related allowances which could impact on those allowances that the post currently being advertised attracts.

Things you need to know:

Security Check:

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is a Govt of Nepal Police Report for employment in Nepal.

Selection process details:

Those shortlisted will be assessed on English language skills, MS Office expertise and other job-related knowledge through a Practical Assessment.  They will then be called-in for interviews.

This vacancy uses  Success Profiles to assess your Behaviours and Experience.

Success Profiles (please ensure you have read this and are well conversant to the behaviours asked for)

Candidates will be required to provide Prior Employment details to include job history; qualification details and previous skills and experience using the BGN Application Form ONLY. NO CV’s to be attached. 

Candidates will be required to provide a statement of suitability of Maximum 400 words. Please provide experience relevant to the role.

Nationality requirements:

Open to Nepali nationals only.

Apply and further information:

• Please use this Application Form.
• Please include “Job Advert 98” in your subject line.
• No CV and Certificates to be attached.
• Fully Completed Application Forms are to be emailed to: bgn-hr-groupmailbox@mod.gov.uk
• Incomplete Application Forms will not be looked at.
• Selection will take place by month of April or early May 2025.

Applicants who influence or manipulate the selection/recruitment process in any form/way will be disqualified for this job and future employment with BGN.

Contact point for applicants:

Email: bgn-hr-groupmailbox@mod.gov.uk