Terms of Reference (ToR) for Digital Facilitator

Terms of Reference (ToR) for Digital Facilitator

Heifer International Nepal is a non-profit organization dedicated to eradicating hunger and poverty while fostering sustainable livelihoods through community-based agricultural and economic initiatives. The organization focuses on livestock development, women’s empowerment, and social capital strengthening, alongside climate-smart agricultural practices. By providing families with training, resources, and the iconic "Passing on the Gift" model, Heifer Nepal enables communities to build sustainable income sources, improve food security, and achieve long-term economic stability. 

Heifer Nepal is promoting digitalization of agriculture and livestock farm practices of more than 400K+ women farmers, their 300+ cooperatives, and their apex body as a part of its Innovation in Agriculture and Livestock Value Chain (IALVC) project. Heifer seeks to hire digital facilitators for the deployment of various digital platforms (GeoKrishi SEWA Farm, GeoKrishi SEWA Ext, GeoKrishi SEWA Enterprise, GeoKrishi SEWA Agrovet etc.) developed for the digitalization.

Number of Facilitators: 2

Contract Period: February 2025 to July 2025.

Reporting to: Innovation and New Initiative Lead

Travel Required: 75% Monthly.

Location: Butwal Region (1) and Chitwan Region (1).

Key Responsibilities:

• Backstop Geokrishi SEWA Digital platform users on using all the mobile-based as well as web-based applications of Geokrishi SEWA.
• Assist in the operation and handling of the web based as well as mobile based digital platform.
• Provide guidance to users on how to navigate the digital platforms.
• Help troubleshoot technical issues faced by the application users in coordination with the IT company.
• Monitor and ensure accurate data entry into the digital platforms.
• Review, organize and maintain records to ensure the reliability of the data.
• Provide user feedback to the digital development team for system enhancement and updates.
• Generate and share periodic reports on system usage, challenges and success.
• Collaborate with Heifer team, SEWA-Nepal team, local project partners, cooperative and other stakeholders to implement the digital platform.

Qualifications:

• Bachelor’s degree in animal health or agriculture or other social science.
• Familiarity with web-based and mobile applications, basic troubleshooting skills, and proficiency in data management tools (Excel, Ms-Word, etc.) as well as able to operate remote desktop applications like AnyDesk, TeamViewer, etc.
• Good communication skills, Teamwork, and problem-solving ability,
• Previous experience in handling the web-based and mobile based digital tools in the field of agriculture and livestock.

Other Requirements:

• Willing to travel frequently in the different working area of the project
• Must have a two-wheeler driving license and a laptop
• Encourage applicants from Palpa, Rupandehi, Chitwan and surrounding districts.  

Interested candidates are requested to send below documents to hr.nepal@heifer.org with email subject line “Application for Digital Facilitator” by 23rd January 2025, 5 : 00 PM.

1. Application Letter
2. Updated CV
3. Copy of PAN
4. Copy of Citizenship