Customer Support Executive
Phone: 01- 5242035/5242098 Cell: 9841569207 E-Mail: info@smsprima.com, ccu.eprima@gmail.com
Details / requirements:
DETAILED JOB DESCRIPTION / REQUIREMENTS:
We are looking for a Web Hosting Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot, domain, hosting server, and software problems and help our customers achieve their goals.
Responsibilities:
- Suggest Cloud and hosting solutions adapted to the customer’s needs.
- Ensure the proper functioning of a production environment for shared, dedicated, and virtualized web hosting servers.
- Manage, register, and transfer domain names and manage DNS entries.
- Provide technical assistance to customers by phone, chat, and helpdesk.
- Must demonstrate the capacity and desire for continued, independent learning.
- Excellent organization, time management/prioritization, and follow-up skills.
- Excellent customer relations, facilitation, and communication skills.
- Must love to talk to customers and help them define business needs.
Technical Requirements:
- Good understanding of web concepts such as DNS and IP.
- Experience in MySQL database system management an asset.
- Proven ability in customer service, or customer-facing technical assistance.
- Experience with cPanel/WHM or other control panels.
- Knowledge of PHP programming language is an asset.
- To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering. Microsoft, Linux, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you.
Salary & benefits: Will be offered as per the candidates’ experience and qualifications. Salary is not a bar for deserving candidates.
Females are highly preferred.
TO APPLY:
Interested Candidates are requested to email us your detailed CV with a Cover letter and expected salary to info@smsprima.com. Only shortlisted candidates will be called for further selection processes. Suitable candidates are highly encouraged to apply. Priority will be given to applicants who applied earlier.
Overview
Category | Computer - Technology/Management, Computer - Consulting, Computer - Internet Marketing, Digital Marketing |
Openings | 2 |
Salary | Rs. - 15000 to 30000 / Month |
Position Type | Full Time |
Position Level | Junior Level |
Education | B.E. in Computer Science, Bachelors in Computer Science, BIT / BIM(S), Computer Engineering, Bachelor’s Degrees in Information Technology |
Posted Date | 24 Dec, 2023 |
Apply Before | 19 Jan, 2024 |
City | Kathmandu, Lalitpur |