Operation Officer

A fast-growing cross-border e-commerce startup operating in the Middle East and Europe, with a team in Kathmandu, is seeking a skilled and detail-oriented operation officer to support its expansion.

Responsibilities:

• Respond to customer inquiries and resolve issues via chat and email.

• Process orders, returns, and exchanges.

• Escalate complex issues as needed.

• Follow up with suppliers to track and expedite pending orders.

• Maintain accurate records of customer interactions and supplier follow-ups.

• Support the content team with content creation tasks as needed.

• Identify and escalate complex or high-priority issues to the appropriate departments.

• Collaborate with team members and other departments to improve processes and customer service standards.

Requirements:

• Bachelor’s degree in Business Administration (BBA/BBS) or a related field.

• Minimum of 1 year of experience in customer service.

• Proven experience in customer service or operations.

• Fluent in English with excellent written and verbal communication skills.

• Able to articulate mails and messages from customers and reply

• Strong organizational and multitasking abilities.

• Familiarity with Google Sheets and MS Excel.

• Knowledge of content creation tools and practices is a plus.

• Must be comfortable working the night shift.

• Must have a laptop.

Location: Babarmahal, Kathmandu  

Employment Type: Full-time  

Salary: Negotiable 

If you meet the qualifications and are interested in joining our team, please send your CV and cover letter to Support@honestforwarder.com.