Manager, Service Operations Asia

MANAGER, SERVICE OPERATIONS ASIA

Level: C1

Duration: Open ended contract

Location: Bangladesh, Nepal and the Philippines (hybrid working possible with base of operations within country head office).

Oxfam is a global movement of people working together to end the injustice of poverty.

The Role 

Oxfam GB is looking for an experienced Service Operations Manager within our Asia region to plan and manage information technology (IT) activities. This involves leading a regional service desk and matrix management of IT staff across the region.

The role is heavily involved in stakeholder relationships, with a goal to exceed customer expectations and meet defined service level agreements (SLAs). The team is also part of a global service delivery, maintaining “follow the sun” IT support for colleagues in the Africa, MENA and the UK.

The role can be based in the following locations where Oxfam can host staff within the Asia region: Bangladesh, Nepal, and the Philippines.

What we are looking for 

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

An ideal candidate for the role will also be/have.

• Fluent in English; both spoken and written to business grade.
• Experience in managing and working effectively in a changing IT services environment.
• Experience managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and/or workplaces. 
• Substantial experience in the following:
  • ITIL processes (incident, problem, availability, capacity etc)
  • Cost management and budget support. 
  • Service quality and continual measurement 
  • Staff management & team building 
  • Supplier management

Desirable

• Experience in managing a changing environment. 
• Good knowledge of technical infrastructure and their interdependencies

We offer

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

You can read more about all Oxfam has to offer here.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. 

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the Organization.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organization and encourage applicants from diverse backgrounds to apply.

How to apply

If this sounds like you, click ‘apply for this role’ please go to this link:

https://jobs.oxfam.org.uk/jobs/vacancy/22991/description

Application for the above position can be sent by 2 February 2025. If you would like to learn more about this role, please refer to job profile.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organizations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.