IT Officer

Vacancy Announcement

Position Title: IT Officer

Department: IT Department

Location: Jhamsikhel Kathmandu 

Employement Type: Full Time

Application Deadline: January 05, 2025

Position Summary:

The IT Officer/Manager will be responsible for overseeing the development, management, and maintenance of the organization's Learning Management System (LMS) and ensuring smooth server operations. The candidate will manage IT vendors, databases, social media platforms, and digital marketing activities, including ad boosting and social media campaign management. Additionally, the candidate will lead the adoption of technological interventions such as Artificial Intelligence (AI) to streamline operations and improve organizational efficiency.

Key Responsibilities:

1. Learning Management System (LMS):

• Oversee the development, backend management, and maintenance of the LMS.
• Ensure the LMS is user-friendly, functional, and updated with the latest content and features.
• Troubleshoot technical issues and ensure timely resolution.
• Collaborate with internal stakeholders to improve LMS performance and user experience.
• Manage and optimize user roles, permissions, and course uploads.

2. Server Management:

• Monitor, maintain, and secure the organization's servers and IT infrastructure.
• Perform routine server backups, updates, and system optimizations.
• Troubleshoot server and network-related issues promptly.
• Ensure data security, privacy, and compliance with IT standards.

3. IT Vendor Management:

• Serve as the primary point of contact for IT vendors and external service providers.
• Oversee vendor performance and ensure adherence to agreed deliverables and SLAs.
• Coordinate with vendors for system upgrades, troubleshooting, and software development.

4. Social Media and Digital Marketing:

• Manage and oversee social media platforms to support organizational goals.
• Plan, execute, and monitor social media campaigns, including ad boosting.
• Analyze performance metrics and prepare regular reports.
• Optimize digital outreach and engagement using data-driven insights.

5. Database Management and Lead Coordination:

• Maintain and manage organizational databases with accuracy and confidentiality.
• Implement lead management systems to organize and optimize leads.
• Develop data analytics strategies to support decision-making.

6. Technological Interventions:

• Identify and implement new technological solutions such as AI to enhance workplace efficiency.
• Initiate automation processes where applicable to streamline workflow.
• Stay updated with emerging tech trends and recommend relevant tools or systems for adoption.

7. General IT Support:

• Provide technical support for office equipment, software, and hardware.
• Troubleshoot technical issues across the organization and ensure minimal downtime.
• Conduct IT training sessions for staff as needed.

Required Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree is a plus.
• Experience: Minimum of 3-5 years of experience in software development, LMS management, and server administration.
• Technical Skills:
  • Proficiency in backend LMS management and software development.
  • Strong knowledge of server operations, maintenance, and network management.
  • Familiarity with programming languages such as PHP, Python, Java, or similar.
  • Knowledge of database systems (SQL, MySQL) and data management.
  • Hands-on experience in managing and boosting social media advertisements.
  • Familiarity with AI tools, automation, and other emerging technologies.
• Soft Skills:
  • Strong analytical, problem-solving, and troubleshooting abilities.
  • Excellent communication and vendor management skills.
  • Ability to work both independently and as part of a team.
  • Strong time management and organizational skills.

How to Apply:

Interested candidates are encouraged to submit their updated resume and cover letter to info@maatrinepal.com with the subject line “Application for IT Officer”.