Rostering Coordinator



1.      About the Role

As a Rostering Coordinator, you will be responsible for scheduling client services in a timely manner within a customer-focused environment. You will use your excellent interpersonal skills to build strong relationships with service users, support workers, and internal stakeholders.

2.      Compensation

• Monthly Salary: NRS 50,000
• On-call Allowance: NRS 3,000 per week for on-call duty

3.      What your day-to-day work would look like

Job Responsibility: Disability Support Staff Rostering in Sydney

Primary Responsibilities:

• Manage rostering for over 200 disability support staff serving 60-80 clients across Sydney
• Accurately match staff to client requirements by:
  • Comprehensively assessing each client's specific staffing needs
  • Evaluating individual staff members' skills, preferred work locations, and availability
  • Ensuring optimal staff-client compatibility

Critical Operational Duties:

1. Shift Management and Contingency Planning

• Proactively address last-minute staff absences
• Quickly identify and deploy alternative staff members with matching skill sets
• Conduct direct communication with potential replacement staff
• Coordinate immediate shift coverage while maintaining service quality

• Utilize remote monitoring systems to track staff punctuality
• Promptly address and troubleshoot any staff tardiness
• Maintain clear and professional communication channels

• Follow up on staff timesheets
• Educate staff on ACC policies and procedures
• Prepare comprehensive reports using intermediate Microsoft Excel and Word skills
• Conduct staff training sessions via video conferencing

Required Qualifications and Attributes:

• Exceptional conversational English communication skills
• Proficient telephone communication abilities
• In-depth knowledge of Sydney's geographical layout
• Ability to quickly learn and adapt to ACC processes and systems
• Strong team collaboration skills
• Capacity to manage high-volume, fast-paced work environments
• Excellent problem-solving and organizational capabilities

Preferred Skills:

• Proven experience in staff coordination
• Familiarity with disability support service operations
• Advanced interpersonal and negotiation skills

4.      Required Working Hours (regular weekly work hours)

MONDAY TO FRIDAY:

• Working hours- Sydney Time: 10 am to 6 pm
• Working hours- Equivalent Nepali Time (will be affected by DST):  4.45 am to 12.45 pm (From Oct to April) & 5.45am to 1.45 pm (From April to Oct)
• Work Location: Kathmandu office – Dhapasi Heights

SATURDAY: Holiday

SUNDAY:

• Working hours- Sydney Time: 6 am to 7 am
• Working hours- Equivalent Nepali Time (will be affected by DST): 12.45 am to 1.45 am (From Oct to April) and 1.45 am to 2.45am (From April to Oct)
• Work from home – Candidate needs excellent internet reception at their home

• Working hours- Sydney Time:11 am to 3 pm
• Working hours- Equivalent Nepali Time (will be affected by DST):5.45 am to 8.45am (From Oct to April), 6.45 am to 9.45 am (From April to Oct), 
• Work from home – Candidate needs excellent internet reception at their home

• Working hours- Sydney Time: 8 pm to 11 pm
• Working hours- Equivalent Nepali Time (will be affected by DST): 2.45 pm 5.45 pm (From Oct to April) & 3.45 pm 6.45 pm (From April to Oct)
• Work from home – Candidate needs excellent internet reception at their home

5.      On call Hours

·         Candidate will have to be on Weekly On-Call roster -this is rotating roster between a Rostering Manager and 2 Rostering Coordinator and so Candidate will be responsible for Weekly On-Call Roster once every three weeks.

o   When Candidate is in on call duty – Candidate is available to receive staff phone at all time after-hour (Outside 9 am to 5 pm) 7 days a week

o   Staff need to attend after hour phone call and troubleshoot the  situation in relation to Rostering

·         After the required training and when candidate is assessed by Rostering Manager of being able to provide On-call support – Candidate will be placed in Weekly Rotating Roster to provide on call support

·         On-call Allowance of NRS3,000 per week will be paid in each week when candidate is doing on call duty

6.      Essential Skills and Experience

• Near-native level conversational English
• Excellent interpersonal skills:
  • Ability to communicate effectively over telephone
  • Ability to negotiate with staff
  • Ability to build a good rapport with staff
• Proficiency in MS Office (Outlook, Excel, Word)
• Ability to read and understand city maps and knowledge of suburb locations and distances
• Strong attention to detail
• Ability to handle high volume of phone calls, especially when resolving last-minute shift cancellations and finding replacement staff
• Ability to work under pressure while maintaining composure and professional communication in respectable and courteous manner while having challenging conversations with staff members  
• Strong verbal and written communication skills
• Ability to read and understand city map and know about what suburb is where – distance wise

7.      Qualifications

• Bachelor's Degree

8.      Required Documents for Application

·         Resume/CV detailing your relevant experience and qualifications

·         Cover Letter that must include:

o    Your relevant skills and experience

o    Why you're interested in this position

o    A clear statement confirming your willingness to work during all the hours specified in the working schedule

Link to Application portal: Apply for the position