Loan and Recovery Officer

Company Description

MAW Hire Purchase Pvt. Ltd. (MHPL) is a leading hire purchase company and a proud subsidiary of the MAW Group of Companies. Established in 2011 and licensed by Nepal Rastra Bank (NRB), MHPL is committed to delivering customer-centric financial solutions with the highest level of integrity and professionalism. We specialize in hire purchase financing and are driven by a mission to build lasting relationships based on trust and transparency. With a focus on world-class standards and innovative service, MHPL aims to be a benchmark in the hire purchase industry in Nepal.

Position: Loan and Recovery Officer

Job Locations:

• Baglung – 1
• Damauli – 1
• Mahendranagar – 1
• Nijgadh – 1
• Kohalpur – 1
• Bhairahawa – 1
• Kathmandu – 4

Qualifications:

• Bachelor’s degree in Business, Management, or a related field.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to engage and influence.
• Ability to work independently and collaboratively within a team.
• Exceptional organizational and time-management capabilities.
• Proficient in MS Office applications (Word, Excel, Outlook).
• Comfortable with internet-based research and digital documentation.

Key Responsibilities:

1. Lead Generation & Client Acquisition

• Identify and engage potential clients through field visits, dealer networks, cold calls, and customer referrals.
• Develop and maintain strong relationships with prospective clients to convert leads into successful hire purchase deals.
• Promote MHPL's services effectively to build brand awareness and client trust.

2. Customer Onboarding & Documentation

• Assist clients in accurately completing application forms and required documentation.
• Prepare and organize individual customer files for review and processing.
• Conduct physical verification of client residences, business premises, and references to ensure compliance with internal policies.

3. Loan Processing & Management

• Prepare transaction delivery orders (T-DO) post-documentation.
• Enter and submit loan proposals into the Loan Management System (LMS) as per company and regulatory guidelines.
• Follow up on the status of submitted files and ensure timely updates to the Department Head.
• Coordinate with dealers to ensure prompt payment of processing fees and other charges by clients.

4. Client Relationship & Recovery

• Maintain regular communication with clients regarding due dates, payment reminders, and installment schedules.
• Follow up persistently with clients in cases of delayed or defaulted payments and escalate as required.
• Coordinate meetings and negotiations with clients to resolve payment issues and ensure timely recovery.

5. Reporting & Communication

• Prepare and submit comprehensive reports including daily activity logs, monthly performance plans, loan progress reports, and customer status updates.
• Keep the Department Head informed about daily loan processing activities and recovery efforts via email and formal reporting channels.
• Execute additional responsibilities and tasks as assigned by the supervisor to support departmental goals.