Customer Service Support

VACANCY ANNOUNCEMENT

Job purpose:

We are internet based market place and looking for a personality with positive outlook in customer service. As we are a new start - up company, we are seeking an individual to be part on our journey of business growth. We value our employees as much as the customers and treat with respect and dignity. Our operational method is result based and goal oriented. Individual’s efforts and hard work is acknowledged with rewards and bonuses.

Duties and Responsibilities:

• Listen to customer inquiries and concerns
• Communicate through customer support system Zendesk
• Build customer relationships
• Triage customer queries in order of priority
• Provide information and solutions in line with company practice
• Maintain and update with new development in company
• Turn a customer complain into business growth opportunity
• Escalate customer complains to relevant company chain.

Qualifications:

• No specific qualification required.
• Selection through interview process.

Salary:

Negotiable.

Interview process:

1. Initial interview: online interview on Microsoft meet or Google meet
2. Face to face interview: Structure of the face to face interview will be provided in the initial interview.