Client Relations Officer

Company Name: NRN MATCH LLC

Job Title: Client Relations Officer

Location: Remote - Work From Home (USA-Based)

Position Type: Full-Time (Female candidates preferred)

About NRN MATCH

NRN MATCH is a dedicated, offline matchmaking company for the Nepalese community worldwide. Our focus is on building genuine connections through highly personalized, private, and client-centered matchmaking services.

Role Summary:

We are seeking a smart, professional female candidate with strong communication skills to join our team as a Female Client Relations Officer with a background in sales and marketing to confidently take on this role. This role requires someone passionate about building relationships, engaging with high-quality clients, and providing innovative ideas for business development. This role requires daily virtual meetings with the team, client interactions, and occasional travel.

Responsibilities:

• Build and maintain rapport with clients, creating an open and comfortable atmosphere for interaction.
• Provide expert guidance and support to clients throughout the matchmaking process.
• Engage with high-caliber, educated clients to ensure their needs and expectations are met.
• Offer creative business ideas and strategic input to enhance service offerings and client engagement.
• Proactively interact with team members to meet and exceed client expectations.
• Manage client data and update client status in the CRM system.
• Effectively handle challenging situations with calmness and adaptability under pressure.
• Conduct client interviews and perform thorough evaluations to understand each client’s preferences and compatibility requirements.
• Assist with social media (Facebook, Instagram, LinkedIn) management, utilizing online platforms to promote the service.
• Represent NRN MATCH in public settings, demonstrating confidence and public speaking skills.

Requirements:

• Bachelor’s degree or higher in a relevant field.
• Valid two-wheeler license.
• Excellent communication skills with the ability to build rapport and handle sensitive client information.
• Ability to work under pressure and adapt to a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficient in computer applications and experience with social media platforms.
• Willingness to travel as required.
• Proven ability to work independently and within a team.
• Critical thinking, problem-solving, and creativity.
• Only female candidates are more preferable
• Proficiency in computer skills, with experience in social media management preferred.
• Highly organized and self-motivated, with a passion for helping others.
• Optimistic personality, well-groomed, and maintains self-care.
• A social and outgoing personality - A social butterfly in nature
• Flexible, eager to learn, and able to adapt to evolving company needs
• Should have a PC/ Laptop with a good internet connection
• We facilitate work from a home policy but the employee should have a sound environment to work with proper internet connections and flexible working hours
• Provides daily reports on ongoing shipment status and relevant updates to Line Manager

Preferred Skills:

• Experience in client relations, customer service, relationship management, and sales & marketing is highly preferred
• Fluency in English, Hindi, Newari, and Nepali
• Background in business development or client relations.

Why Join NRN MATCH?

As part of our team, you’ll join a growing organization committed to fostering meaningful relationships within the Nepalese community. We offer a supportive work environment with opportunities for professional growth.

Benefits:

• Monthly Salary + Commission earnings on successful matches.
• Monthly Office Incidental Cash Allocation
• Flexible, work-from-home (remote work) options with daily virtual team meetings.
• Unique opportunity to work with high-profile clients worldwide.
• Professional growth within a supportive team environment.
• Working Days: Sunday to Friday

Interested candidates are requested to send updated CVs along with PP size Photo to nrnmatchhr@gmail.com