ICT Officer

Exciting Career Opportunities with CRS

CRS is an international NGO based in the United States working in over 100 countries to promote human development by responding to major emergencies, fighting poverty, and nurturing peaceful and just societies and dignified lives. In Nepal, CRS strives to improve the livelihood and resilience of marginalized and vulnerable people in Nepal through improved access to safe and dignified housing, improved community resilience to disaster, shocks and stresses, and diversified livelihood opportunities. CRS has been instrumental in implementing multifaceted emergency relief and recovery programs. CRS has played a pivotal role in coordinating reconstruction efforts through the leadership of the National Housing and Settlements Resiliency Platform (NHSRP), formerly known as the Housing Recovery and Reconstruction Platform, since March 2017 in responding to the impacts of earthquakes, monsoons, and the COVID-19 pandemic. Building upon proven and new partnerships and expertise, CRS works with local partners and government to create long-term resilience for a brighter future for all.

CRS Nepal Invites applications from eligible and interested candidates for the position of ICT Officer based in Country Office, Kathmandu

As ICT Officer, you will coordinate and deliver various ICT and ICT4D (ICT) related services by established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Job Responsibilities:

• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance. 
• Coordinate relationships with partners, government, and suppliers to facilitate the delivery of ICT-related services that meet CRS business requirements and needs.
• Monitor ICT systems and security operations in terms of functionality and service delivery and provide statistical and analytical reports on ICT-related data, metrics, and trends. Collaborate with relevant staff to maintain inventory of ICT equipment, hardware, and software. Monitor functionality, anticipate supply needs, and alert managers.
• Support capacity-building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.
• Partner with program staff to prioritize and manage integration and evolution of digital solutions in improving program implementation. Build the capacity of program staff by leading the use and integration of digital data collection tools with ICT4D solutions (i.e CommCare, Power BI, and ArcGIS).
• Prepare statistical reports on ICT-related data and metrics. As needed, research, develop, and implement measures to ensure required standards are met.

Qualifications

• Bachelor's degree in IT-related field (Computer Science, Computer Networking, and Information Systems) required. Significant work experience in a related field combined with appropriate training/certificates may substitute for a degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft Azure Foundations or equivalent, and ITIL Foundation Certified.
• Minimum of three years of work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.

Knowledge, Skills and Abilities

• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building ICT capacity with professional staff.

Preferred Qualifications

• Demonstrated capacity in the management of network/server software and hardware devices, Azure, and Cisco Meraki platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
• Experience with ITSM and systems management tools preferred.

Required Languages - Fluent level of written/oral communication in English and Nepali

Travel – Up to 25% travel CRS and partner field offices, including project sites

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

To apply for above positions, please click on this link https://bit.ly/ICT_Officer by 02 January 2025

NOTE: While uploading any file: please make file name as:  Name_ Resume/ Name- Cover letter

By applying to this job, you as the candidate, understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, you understand that if you are a successful candidate, you will be subject to a comprehensive background check, and your personal/professional references will be asked to evaluate your behaviors related to the above safeguarding-related topics.

CRS is an equal opportunity employer committed to a staff composition that reflects the social and ethnic diversity of Nepali Society. It encourages applicants from marginalized communities and geographically remote areas, persons with disabilities, women and other genders are encouraged to apply. CRS Nepal provides many benefits for its staff members including staff development opportunities, paid maternity and paternity leave, nursing hours for nursing mothers, per diems for the child of the staff when staff travel out of station on official business etc. 

Only short-listed applicants will be contacted. Reimbursement for lodging and transportation will be provided for the shortlisted candidates who travel from outside of Kathmandu Valley for written test and interview.