Head of Operations

Key Responsibilities:

• Strategic Operational Support: Oversee day-to-day operations across multiple departments, ensuring seamless coordination and alignment between teams. Identify and address bottlenecks, making data-driven decisions to optimize workflow and improve overall operational efficiency.

• Data-Driven Decision Making: Leverage extensive experience in data management to analyze key performance metrics, identify trends, and make recommendations for operational improvements. Provide insights to senior leadership through the development of advanced reports and dashboards, translating complex data into actionable insights.

• Process Optimization & Continuous Improvement: Drive initiatives aimed at enhancing productivity, reducing costs, and improving quality. Use both qualitative and quantitative data to identify areas for process improvement, establishing and enforcing best practices across operations to ensure sustainable, scalable growth.

• Cross-Departmental Communication & Stakeholder Management: Serve as the primary liaison between various departments, ensuring clear and efficient communication of goals, timelines, and priorities. Build and maintain strong relationships with senior stakeholders, presenting operational insights, risks, and opportunities to executive leadership.

• Project Ownership & Reporting: Manage and lead strategic projects from inception through completion, including the preparation of comprehensive reports, continuous training, and metrics-driven updates for internal leadership and our customers.

Qualifications:

• Experience: Minimum of 5+ years of experience in senior operations or project management roles, with a proven track record of managing large, high-performing teams in a fast-paced, data-driven environment (preferably in tech or startups).

• Data-Driven Expertise: Deep proficiency in analyzing large datasets, identifying key business trends, and implementing actionable solutions. Experience with advanced data analytics tools (e.g., Metabase, SQL, Tableau, etc.) is highly preferred.

• Strategic Thinking & Problem Solving: Exceptional ability to think critically, solve complex problems, and make data-backed decisions that have a measurable impact on business performance.

• Operational Excellence: Demonstrated ability to manage multiple projects simultaneously while ensuring operational processes are optimized for efficiency, quality, and scalability.

• Self-Driven & Results-Oriented: Highly self-motivated, with the ability to work independently and drive outcomes with minimal supervision in a dynamic, fast-moving environment.

• Strong Communication Skills: Excellent written and verbal communication abilities, with a proven track record of effectively collaborating with senior leadership and stakeholders at all levels.