Head of Business Development, Exams

Head of Business Development, Exams

Date: 21 Oct 2024

Location: Kathmandu, South Asia, NP

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role purpose

The purpose of this role is to lead on the implementation of the Commercial and Business Development strategy, in line with the Exams department’s three-year plan and the wider Nepal country plan.  The post holder will coordinate activity to work towards a range of commercial and business development objectives, thereby sustaining existing accounts and creating new business by diversifying the current portfolio. The position will be a core part of the in-country Exams management team.

Main accountabilities but not limited to the following:

Account and stakeholder management

• Proactively develops strong relationships with key clients across the Nepal Exams portfolio.
• Establishes and oversees the account relationship management process to support the achievement of agreed commercial targets.
• Contributes to account relationship management objectives and coordinates a range of activities to cultivate, manage and leverage accounts to achieve commercial targets. 
• Commercial planning
• Contributes to forecasting of country Sales, Marketing and Operational Planning 
• (SM&OP) targets relative to Market need, alongside Marketing and Operational colleagues.
• Undertakes monitoring of partner sales performance across the portfolio, reporting to the Country Exams Director and contributing to the re-forecasting of sales targets. 
• Manages Account Relationship team activities to meet (daily/weekly/monthly) agreed targets, schedules and deadlines. 
• Delivers income targets, ensuring new and existing business is operationally feasible and commercially sound working with Finance input/support.
• Market and customer intelligence 
• Monitors and evaluates partner feedback to identify areas where business can be developed and proposes plans that respond to opportunities or threats appropriately, profitably and in accordance with business policies/priorities.
• Participates actively in internal networks and knowledge management systems to ensure market and customer intelligence is shared in a timely and high-quality fashion to maximise the effectiveness of the British Council’s offer to key accounts and commercial planning.
• Winning business
• Identifies opportunities within key accounts to grow market split.
• Organises, produces, and submits high-quality, market responsive initiatives, ensuring timely and appropriate input from internal stakeholders, experts and/or functional advisors.
• Ensures compliance with agreed internal governance, review and sign-off arrangements.
• Plays a leading role in presentations and negotiations with key accounts, ensuring the commercial/strategic interests and professional reputation of the organisation are protected and promoted.
• Product knowledge and promotion
• Proactively participates in internal working groups to maintain a detailed understanding of current and prospective products and services, using these insights to inform effective delivery of business development activities.
• Identifies opportunities where new promotional and outreach initiatives could improve the effectiveness of business development activity.  Makes evidence-based recommendations to senior management to secure commitment and resources necessary to respond to such opportunities, including analysis of potential return on investment.
• Leadership and management
• Sets and oversees delivery of the workplan for key account management initiatives, coordinating with a range of exams staff to ensure effective delivery.
• Provide formal line management to a small team. Identifies requirements and recommends training and development provision to build improved key account management capability within the team.

Requirements:

Language requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
• Nepali written and verbal proficiency is also required.

Education

• Undergraduate or relevant professional qualification
• Post graduate qualification is desirable

Role specific knowledge and experience:

Essential

• Significant experience in a key account management role.
• Significant experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact.
• Demonstratable experience collecting & analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.
• Experience in managing and leading medium-sized teams.

Desirable

• Business development experience in the English and Exams sector

Further Information

Pay Band – 7

Contract Type – fixed-term, 2 years

Location – Kathmandu, Nepal

Additional requirements

• As we cannot sponsor work passes, applicants must already have the right to live and work in Nepal.
• The post holder will be required to travel in country frequently and some international travel as needed.

Closing Date – 04 November 2024 - 23:59 Singapore Time (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

APPLY NOW