Customer Support Representative

EastTechConnect Agency is a leading recruitment agency specializing in sourcing top-tier professionals. Currently, we have a client with a growing Digital product in the Asian market. We specialize in finding highly qualified specialists across various fields, including talent acquisition, marketing, SEO, media buying, high-quality content creation, and website optimization. Our team of experienced professionals works to develop tailored strategies that align with the unique goals and objectives of each project. Let us help you find the best talent and maximize the success of your projects!

We are looking for a talented and motivated Customer Support Representative with Nepali language skills to work on a dynamic and fast-growing project in Nepal.

Qualifications & experience:

• At least a Bachelor's degree in any discipline
• Excellent communication skills and a high literacy rate
• A High-performance computer, as well as a stable Internet connection is required
• Experience working in the Customer Support field will be a plus

The successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting.

Tasks & responsibilities:

• Respond to customer inquiries via live chat, email, phone, or social media platforms
• Provide accurate, valid, and complete information by using the right methods/tools
• Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution
• Maintain a deep knowledge of the company's products, services, and policies
• Collaborate with team members and other departments to ensure customer issues are addressed effectively

Benefits:

• The salary is 3500 NPR per shift (with a minimum of 20 shifts per month)
• Fully remote, with day and night shift
• Training provided
• Opportunities for career growth
• Long term work
• Friendly team

If you feel that you are the perfect fit for this position, please apply, and we will be ready to set up an online interview! 🤜🏽🤛🏽