Customer Service Representative

JobsNepal.com Direct Recruitment Service

JobsNepal.com is the largest locally focused employment website in the nation! Our mission is to lead the Internet employment industry in Nepal by providing innovative information, superior resume management software and a comprehensive selection of services. We were established in March 2000, and started our operation from 14th March, 2000. As Jobsnepal.com grows, we expect to be in the market to find bright and talented experts to join our team. Watch for our job vacancy postings in Jobsnepal.com

Details / requirements:

Customer Service Representative 

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • Bachelor's degree and 1+ years of experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Salary: 20k

Overview

Category Customer Service, Beauty & Healthcare
Openings 1
Salary Rs. 20000 / Month
Position Type Full Time
Experience 1+ years
Education Graduate (Bachelors)
Posted Date 04 Nov, 2024
Apply Before 15 Nov, 2024
City New Baneshwor, Kathmandu